Posts by Ann Cadin

Operating a call center can be one of the most challenging jobs you will ever do, especially since the public tends to have a low opinion of this necessary industry. Having the best practices for your call center can mean the difference between favorable reviews and frustrated employees, clients and callers. The top three practices…

One of the easiest ways to improve the performance of your company is to improve the performance of your call center first. Some companies may call their customer communications department something different, but these same principles can apply. You will want to make sure that your employees are engaged and that there is as little…

If your business receives or makes a high volume of calls on a consistent basis, it may be time to hire a call center. Despite popular belief, call centers aren’t just in the business of making sales calls. Instead, many centers offer a plethora of services, including answering services, redirecting services, sales services and even…

It’s no secret that quality customer service can boost a company’s bottom line. Generating new customers and satisfying old customers is the name of the game for many businesses. Professionalism and friendly, knowledgeable employees are a real asset to many operations. This is certainly true for call centers, where employees spend the day helping customers…

Call centers serve many purposes, but they are basically an area where several employees or more are staffed to handle incoming and outgoing telephone calls. They might be there for a critical reason, such as a dispatch center for emergency phone calls for police, hospitals, drug addiction networks, suicide hotlines or ambulance services. Often their…

14 When you own a business, there is much to consider and many daily processes to oversee. However, one of the most important aspects of your business that can have a profound impact on its success is customer communication. Being able to service your customers, handle their problems and giving them an avenue of reliable…

Your business can increase the level of customer service and satisfaction by outsourcing customer service tasks to a qualified call center. Call centers can provide numerous services for your business and may be more affordable than hiring customer service employees.   Hiring a Customer Service Center Hiring a call service center can provide a more…

The growth of your business can demand the best customer service possible. A call center can make your business available around the clock with personalized attention to each customer who calls. Each business is different and the center you choose should be able to adapt to the needs of your business. Some call centers are…

For small businesses, making a good first impression can be critical to growth. It is common for consumers expect the phone answered immediately. If an automated voice response system or answering machine picks up, the consumer may disconnect and make the next call, resulting in an unnecessarily lost opportunity. Small business owners and solopreneurs understand…