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Rebranding the Face of Customer Service

Rebranding the Face of Customer Service Many consumers hate the thought of calling an 800 number for customer service assistance. They associate massive call centers with impersonal assistance, frustration, and undesirable results. However, the industry has developed a new option with the creation of a virtual call center, and this improved the effectiveness and efficiency…

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The Benefits of Partnering With a Call Center

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Will a call center benefit your business? This is one of the tough questions businessowners all around the world must answer. Car insurance companies, internet service providers and banks are just some of the many businesses that benefit from having dedicated customer service representatives to take their calls, but should they do this on their…

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Central Communications wins Award of Excellence

Central Communications, Inc., of Norwalk, CT has been honored with the exclusive ATSI  2019 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and…

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How to Choose a Call Center

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As your business grows and as your customer base begins to expand through a distance, you may want to start considering the benefits of call centers. A call center provides a business with customer service professionals and marketing statistics that can help the company continue to thrive. When it comes time to choose through the…

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5 Advantages to Hiring a Call Center for Your Business

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As your business grows, your customer base also grows. This means that you may end up with customers that reach far beyond your local neighborhood. Your clients may span across the country or throughout the world. In these cases, your staff may not have the experience or workforce available to take on the influx of…

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Crucial Difference Between High and Low Quality Call Centers

If you’re familiar with call centers, then you know that the typical duties at a call center include product support, lead generation, sales, debt collection and a wide variety of different jobs. Most corporations have call centers Some are in-house, but other businesses outsource the call centers. Most positions require little education or experience and…

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Thinking About Outsourcing? Here’s What you Must Understand First

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A call center can be a very efficient way for your business to handle customer service or increase sales. To determine if outsourcing is a good move for your company, here are some critical features you must understand. Inbound vs outbound centers There are two basic types of call centers: Inbound, which take calls coming…

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Scared to Outsource? Consider These Five Benefits.

Outsourcing to a call center can be very advantageous. Some companies are hesitant, however, because they worry about relinquishing control. In most cases, the pros outweigh the cons. You can save the cost of establishing a new call center To set up an infrastructure in-house to handle or make high volumes of calls, you would…

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