Central Communications: An award winning call center
Central Communications Inc. (CCI) was formed more than thirty years ago to fulfill a need shared by growing businesses: to answer the phone whenever a client or prospect calls – 24/7. From there, founder Peter Orvis and his team assembled a dedicated and talented bilingual staff. To ensure complete customization and personalization for each client we work for, our employees – including operations managers and team leaders – have been extensively trained and retrained, embracing individual call handling protocols specifically designed to each business. For eight consecutive years our staff has been recognized with the Award of Excellence issued by our call center industry – The Association of TeleMessaging Services International.
But we didn’t stop there. Even with the best call center personal, Central Communications Inc. couldn’t deliver the award winning quality it’s famous for today without extremely reliable technology, designed to delivery superior performance and uninterrupted connection for our clients and their business customers. As we move into our 30th year, we continue to strive for excellence – with exceptional staff supported by the top technology available.
We look forward to working with you and your business.
At Central Communications Inc., we truly believe our dedicated and talented team are not only our strongest asset, but key to our success.
Security Central Trainer
Alyssa Montano, CSR
Alanasia Dicks, CSR
Shannon Conahan Parrish, CSR
Diana Ruggiero, CSR
Janeen Thompson, CSR
Brenda Custodio, CSR
Dom Anderson, Programmer
Communities We Serve
CCI has grown from a small regional telephone answering service to an industry-leading national call center. Our office is based in Norwalk, Connecticut, but our services reach throughout the USA. Our bilingual agents are ready to provide you with top quality service wherever you may be located.
With more than 30 years experience, our customization and personalization is unmatched.
Central Communications Inc. top services include:
- 24/7 call center and answering service
- Remote receptionist
- Order entry processing
- Appointment reminders
- Wake up calls
- Typing and proofreading documents
- Message delivery and retrieval
- Web-based appointments and scheduling
- Medical-based answering and crisis center
- And more!