While you love operating a medical industry business, you need a bit of help. Perhaps an uptick in business made you consider hiring a medical answering service. Consider these points to determine whether it makes sense to let someone else answer the phone.
Questions To Ask
Do you and your staff spend more time answering the phone than caring for patients? Perhaps you have no choice but to let calls go to voicemail. Do you lack the financial resources to hire a receptionist? Maybe you worry about keeping patient medical records confidential. If any of these sound familiar, your medical business could benefit from an answering service.
Reasons To Make the Plunge
You have much more to gain than lose by letting someone else answer the phones. For one thing, all doctor call answering services must comply with the latest Health Insurance Portability and Accountability Act standards. If you don’t want to risk losing potential patients, someone must answer every call. That way, you have one less thing to worry about while operating your business and taking care of people.
Do your patients hang up if their call goes to voicemail? When potential patients cannot speak to someone when they call, they could contact another business. Not having an answering service could cost you valuable opportunities to grow your business. You also deprive potential patients of your expertise if you don’t answer their calls.
Compared to the cost of hiring a full-time receptionist, it may make more financial sense to pay for a service. That way, you only pay for individual phone calls rather than an entire day of work. The right service providers help you avoid unnecessary compromise while maximizing available resources.
Medical answering services could be what you need to take your business to the next level. Harness their advantages with help from commercial professionals.