Blogs and eBooks opened up the market for more people to self-publish information. This is an exciting time for their audiences as people consume more content than any other product on the market right now. Unfortunately, self-publishers often skimp on quality by not looking for a professional proofreading service. This can lead to misunderstandings and…

If you run a small businesses or you’re an entrepreneur who works out of a home office, client communications can be time consuming. Fortunately, there’s a solution that makes your customers happy and also saves you time so you can focus on business operations. With outsourced call center services, third-party professionals take care of answering…

Look beyond call center experience when searching for an intake specialist. Customer service experience working in these environments does not necessarily translate well into an attorney-centered intake specialist position. Seeking other options in experience and background can help your firm avoid some of the pitfalls associated with many customer service reps. Sales Reps Sales reps…

The call center has not gone away for many large businesses. There is more than one type of center available for businesses to use. Each one has its own purpose in growing and operating your business.

Rebranding the Face of Customer Service Many consumers hate the thought of calling an 800 number for customer service assistance. They associate massive call centers with impersonal assistance, frustration, and undesirable results. However, the industry has developed a new option with the creation of a virtual call center, and this improved the effectiveness and efficiency…

Will a call center benefit your business? This is one of the tough questions businessowners all around the world must answer. Car insurance companies, internet service providers and banks are just some of the many businesses that benefit from having dedicated customer service representatives to take their calls, but should they do this on their…

Central Communications, Inc., of Norwalk, CT has been honored with the exclusive ATSI  2019 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and…

As your business grows and as your customer base begins to expand through a distance, you may want to start considering the benefits of call centers. A call center provides a business with customer service professionals and marketing statistics that can help the company continue to thrive. When it comes time to choose through the…

As your business grows, your customer base also grows. This means that you may end up with customers that reach far beyond your local neighborhood. Your clients may span across the country or throughout the world. In these cases, your staff may not have the experience or workforce available to take on the influx of…

Adequately handling incoming calls may not be much of a concern for newer businesses, but that quickly changes once your company starts growing. Sooner or later, your existing team won’t be able to handle the sheer number of calls and do their jobs, making a dedicated call center a must. However, setting up such a resource…