If you need ways to increase your bottom line, hiring a professional answering service may be the solution you’re looking for. These call centers specialize in handling the details so you can focus on the major business of running your company. While investing in a new expenditure may seem counter-intuitive, this valuable service can help…

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If you work in the medical field, you’re familiar with the hassle of organizing appointments and records for both new and current patients. The time constraints and attention to detail required can make it difficult for you and your employees to give in-office visitors the attention they need to keep your business running smoothly. In…

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The phone lines at a medical office typically ring constantly. It can be difficult for office staff to keep up with the call volume and also assist patients who are there in person. A remote receptionist can resolve this problem. You can opt for automated systems that send calls and make appointments so that your…

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Blogs and eBooks opened up the market for more people to self-publish information. This is an exciting time for their audiences as people consume more content than any other product on the market right now. Unfortunately, self-publishers often skimp on quality by not looking for a professional proofreading service. This can lead to misunderstandings and…

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If you run a small businesses or you’re an entrepreneur who works out of a home office, client communications can be time consuming. Fortunately, there’s a solution that makes your customers happy and also saves you time so you can focus on business operations. With outsourced call center services, third-party professionals take care of answering…

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Look beyond call center experience when searching for an intake specialist. Customer service experience working in these environments does not necessarily translate well into an attorney-centered intake specialist position. Seeking other options in experience and background can help your firm avoid some of the pitfalls associated with many customer service reps. Sales Reps Sales reps…

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Rebranding the Face of Customer Service Many consumers hate the thought of calling an 800 number for customer service assistance. They associate massive call centers with impersonal assistance, frustration, and undesirable results. However, the industry has developed a new option with the creation of a virtual call center, and this improved the effectiveness and efficiency…

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call center

Will a call center benefit your business? This is one of the tough questions businessowners all around the world must answer. Car insurance companies, internet service providers and banks are just some of the many businesses that benefit from having dedicated customer service representatives to take their calls, but should they do this on their…

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Central Communications, Inc., of Norwalk, CT has been honored with the exclusive ATSI  2019 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and…

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