Benefits of a Live Answering Service

Good customer service begins with making yourself as readily available as possible. After all, if customers can’t get the answers they need in a timely fashion, they’re likely to go elsewhere. A live phone answering service can make your service more efficient and thus make your customers happier.

Improved Efficiency

Technology should simplify your business rather than making it more difficult. It can boost sales and make internal processes work more smoothly. When it comes to answering specific questions, however, a computer simply cannot replicate the empathy found in direct human interaction. When a live person answers the phone, customers know that they don’t have to worry about trying to fit their inquiry into one of the pre-selected categories and having to backtrack when it turns out to be the wrong choice. They can just tell the person on the other end of the line what they need.

Individualized Customer Attention

Many customers don’t like talking to a machine or having to input multiple prompts just to get to someone who can help them. Sometimes, they get so frustrated they just hang up and take their business to the competition! A happy customer may provide free word-of-mouth advertising for your company, but a dissatisfied one can have the opposite effect, which means you miss out on the opportunity for new business. A live phone answering service can help resolve this problem by ensuring that customers are immediately greeted by a real human who is available to assist them. Even if you don’t have space in the budget to hire your own customer service agents, you can offer the same level of service by outsourcing to a call center. Its representatives can answer basic questions and direct customer calls to the correct person when necessary.

Providing good service is essential not only for retaining existing customers but also for attracting new ones. A live phone answering service can help you provide the personal service your customers want.