Everyone needs a break from the day to day grind, but when you’re running your own business, it can be hard to walk away from potential clients at any given moment of the day. Many turn to answering services for this reason, but some of these don’t provide the level of customer service and expertise you’re looking for with your personal company. When you’re looking to hire a call center to handle new potential customers, focus on one that doesn’t fall into these same answering service routines and directly sends customers right to your cell phone.
Instead of relying on a communication service that follows the same scripted answers for every call, find a company that directs the calls to you and let’s you speak directly to your potential new clients. Use that time to explain to customers yourself the mission and values behind your company, how you run your business, what you’re trying to sell with your product and how best you can answer their needs in a way that matches your ideals. This gives your new customer base the true insight into your business that you want them to see, not the same scripted answers.
Furthermore, go in search of something better than your basic answering services and find a call center that will be loyal to you and your customer base. Many average companies are working as a third party for a multitude of businesses, and therefore have no allegiance to your own when it comes to going above and beyond with your company’s calls. Ensure that calls won’t be dropped and potential clients won’t be left on hold so they give up and move onto your competition. By taking your calls directly after they’re forwarded to you, you have control of the situation.
When it comes to the success of your business, you are your biggest ally and your hardest worker. Avoid impersonal answering services and trust in a call center that works with you directly to meet the needs of your expanding customer base.