Posts by Ann Cadin

Improving Performance in Your Call Center

office

One of the easiest ways to improve the performance of your company is to improve the performance of your call center first. Some companies may call their customer communications department something different, but these same principles can apply. You will want to make sure that your employees are engaged and that there is as little…

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Selecting the Right Outsource Call Center for Your Company

Answering Service

If your business receives or makes a high volume of calls on a consistent basis, it may be time to hire a call center. Despite popular belief, call centers aren’t just in the business of making sales calls. Instead, many centers offer a plethora of services, including answering services, redirecting services, sales services and even…

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Increase Revenue With Stellar Customer Service

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It’s no secret that quality customer service can boost a company’s bottom line. Generating new customers and satisfying old customers is the name of the game for many businesses. Professionalism and friendly, knowledgeable employees are a real asset to many operations. This is certainly true for call centers, where employees spend the day helping customers…

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Are Virtual Call Centers the Wave of the Future?

call center

Call centers serve many purposes, but they are basically an area where several employees or more are staffed to handle incoming and outgoing telephone calls. They might be there for a critical reason, such as a dispatch center for emergency phone calls for police, hospitals, drug addiction networks, suicide hotlines or ambulance services. Often their…

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Understanding The Uses and Services of Call Centers

Answering Service

14 When you own a business, there is much to consider and many daily processes to oversee. However, one of the most important aspects of your business that can have a profound impact on its success is customer communication. Being able to service your customers, handle their problems and giving them an avenue of reliable…

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Setting Up a Call Center for Reliable Customer Service

Physician Answering Service

Your business can increase the level of customer service and satisfaction by outsourcing customer service tasks to a qualified call center. Call centers can provide numerous services for your business and may be more affordable than hiring customer service employees.   Hiring a Customer Service Center Hiring a call service center can provide a more…

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Choosing the Right Call Center for Your Business

office

The growth of your business can demand the best customer service possible. A call center can make your business available around the clock with personalized attention to each customer who calls. Each business is different and the center you choose should be able to adapt to the needs of your business. Some call centers are…

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How to Use Live Call Answering to Grow Your Business

call center

For small businesses, making a good first impression can be critical to growth. It is common for consumers expect the phone answered immediately. If an automated voice response system or answering machine picks up, the consumer may disconnect and make the next call, resulting in an unnecessarily lost opportunity. Small business owners and solopreneurs understand…

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How to Be Your Own Answering Service to Keep Business Booming

Physician Answering Service

Everyone needs a break from the day to day grind, but when you’re running your own business, it can be hard to walk away from potential clients at any given moment of the day. Many turn to answering services for this reason, but some of these don’t provide the level of customer service and expertise…

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Why you Should Hire Your Own Answering Service

Answering Service

A great thing for a business is to be accessible. You never know when a potential customer will be looking for information late at night or on a weekend. You may not be able to hire someone to handle the phones 24 hours a day, which is where a professional answering service comes into play.…

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